Orders & Shipping
Where do you ship?
We currently ship to the USA, UK, Europe, Australia, Japan, and more. Exact availability is shown at checkout.
How long does delivery take?
Delivery typically takes 2–30 days depending on your location and the item, since many of our pieces are made to order. You'll receive a tracking link by email as soon as your order ships.
Can I change or cancel my order?
Reach out to us at contact@za-za-zu.com as soon as possible — we'll do our best to help before production starts.
Returns & Exchanges
What's your return policy?
You can return unworn, unwashed items with tags attached within 30 days of delivery. The customer covers the return shipping cost. See our full Refund Policy for details.
Sizing & Materials
How do I pick the right size?
Check our Size Guide for a full measurement chart in inches and centimeters.
What are your products made of?
Our pieces are made with comfort and durability in mind — ideal for flights, city walks, and everything in between. Material details are listed on each product page.
About the designs
Where do your designs come from?
Every design is inspired by a real place — from Paris to Zermatt to Iași — part of our mission to carry the memory of travel in every piece.
Still have a question? Contact us — we're happy to help.